Cancellation Policy 

Customer cancellation requests must be made by email to wildcityportsmouth@gmail.com at least 48 hours before the event start time. 

We unfortunately cannot refund pre-booked tickets, but you're welcome to pass your space onto a friend or, we will happily transfer your ticket to another upcoming Wild City workshop within the next 3 months (subject to availability). A transfer fee of £5 will apply. Each ticket transfer will only be offered once. If you do not notify us before the 48 hour window you will be charged the full amount. Please do get in touch with any issues!

Wild City UK reserves the right to cancel or postpone events if the number of participants does not reach the threshold (6 people), or for any other reason that would prevent Wild City UK from running an event. On exceptional occasions where Wild City UK has to cancel an event, customers who already booked for that event will be notified and receive a full refund.

Age Restrictions

Wild City 'Drink & Draw' and 'Un-wine-d' workshops are created for persons over the age of 18. Please remember this when making your booking and note that Wild City UK will not be held responsible for under 18's at these specific workshops. 

Other workshops are child friendly unless specified by advertised age guidelines.

The Venue

At the Event, you may encounter third-party services (“TPS”), including, but not limited to food and beverage service from the venue where your Event will take place. These TPS are provided solely as a convenience to you, and Wild City UK is not responsible for and does not endorse the TPS provided by the venue where your Event will take place. You understand that you are responsible for all additional charges you incur at your Event, including, but not limited to food and beverage charges.

Images

Wild City UK reserves the right to display and promote videos or photographs taken during the events, including the Webpage and Social Media Accounts, in any manner Wild City UK chooses. If you do not wish to appear on the videos and pictures, let the workshop leader know as soon as possible at the Event. Wild City UK will ensure that you do not appear on videos and that your face/body is blurred if you happen to appear in the background of a picture Wild City UK wants to publish.

Wild City UK allows you and other third parties to post reviews or comments concerning the entertainment distributed by @wildcityuk on Social Media Accounts.

Customer Reviews

Wild City UK encourages you to post reviews of events. We are so passionate about what we do and the people who attend so would love to hear about your experience. Feedback helps us to grow and learn so please take a minute to share your thoughts on Google or Facebook.

Wild City UK reserves the right to promote, reject, or remove such content at any time without notice. Reviews should not be posted that contain: harsh, profane or discriminatory language; illegal, obscene, threatening, defamatory or otherwise objectionable content.

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Variation of T&Cs

We may revise these terms and conditions from time to time.

The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions. If you do not agree to the revised terms and conditions, you must stop using our website/services.